Residents - at the heart of our business

Our aim is to deliver a great service to our customers and. provide homes where residents enjoy living.

That’s why we ask residents’ just like you to help us to shape our future plans and services.

We’re always looking for volunteers to join us. In return for helping to develop our services we’ll ensure you get any relevant training and make sure you’re never out of pocket. It can help with your confidence, looks great on your C.V. and can be a lot of fun.

You can help by:

It’s about giving you the opportunity to influence important decisions and feed back on our plans. We want to make sure your voice is heard.

Join us – find out more about making a difference

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Residents – working alongside our Board

We believe residents should have a voice at the very top of our organisation.

Our Resident and Board Partnership gives a resident perspective on our work.
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Residents – in your community

Community Action Groups provide a structured place for local conversations and feedback.

Residents get involved with larger community and estate projects and we provide support and training to help them become self-sufficient, raise funds and work to improve their area.
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Residents – shaping our services

We think the best people to look into our services and suggest improvements are the people who live in our homes.

Our Scrutiny Coordination Group works with Sovereign to investigate and shape our services.
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Residents – developing what we do and how we do it

We’re working with residents to ‘co-create’ new services and find out what it feels like to receive the services we provide with Customer Journey Mapping.

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