Please continue to follow the guidance on protecting yourself and others from Covid-19
, such as social distancing and washing your hands regularly. We’ve also carried out risk assessments on working safely
, including what we need residents to do.
If you're more at risk because you’re clinically extremely vulnerable, clinically vulnerable or self-isolating, we won't carry out any work in your home if you’d prefer us not to, unless it's an emergency or compliance issue. And we'll agree in advance exactly how to do this safely.
For example, we will:
- Keep at least 2 metres away from you and ask you to stay in another room (where possible)
- Follow all safety advice, for example, avoiding face-to-face contact
If you're not clinically extremely vulnerable, clinically vulnerable or self-isolating, we'll agree with you in advance how we can all stay safe.
You can help by:
Maintenance and repairs
- Making sure we have your contact details – it's easiest to register on MySovereign to update them
- Telling us if you need to change the appointment time, if someone in your household’s tested positive or has symptoms and is waiting for a test
- Leaving internal doors and windows open
- Wearing a face covering when we’re in your home
We're continuing to carry out essential and emergency work inside customers’ homes but need to postpone other internal repairs, including planned works where multiple trades would need to be in your home for an extended period. Please check our national and local lockdown page
Please also be aware that some jobs will take longer so that we can follow social distancing requirements.
We're also continuing to maintain communal areas, carry out grounds maintenance and work in empty homes (so that people can move in).
Gas safety checks
These are priority works to keep you safe. We also need to meet legal guidelines around completing these checks.
If you're self-isolating, we'll rearrange these checks for after your isolation has ended.
If you're clinically extremely vulnerable or clinically vulnerable, we'll see if they can wait. If they can't, we'll agree with you in advance how to carry them out safely.
Building safety work
We'll work closely with you and our contractors about carrying out work safely on buildings that need urgent improvements.
Paying your rent
We understand it’s a difficult time for many people, but it’s really important you continue to pay your rent to avoid future financial problems and large debts. If you’re having difficulty making your payments, we do need you to speak to us as soon as possible so that we can help.
Support and advice
We have internal experts and specialist partners you can talk to about paying rent and managing debts; claiming benefits; other financial and mental health concerns; or finding work and training. So do get in contact.
This Covid-19 area of MySovereign also has lots of information, FAQs and links to help you.
In our Housing for Older People schemes, we'll continue to keep in touch by making calls where these are useful.
Domestic abuse and anti-social behaviour
Please get in touch if you're facing or feel at risk of domestic abuse as we can help you find the support you need.
With all of us at home more now, we're also asking everyone to be considerate of their neighbours and more tolerant of others. There's also more information around noise nuisance, drugs and anti-social behaviour on these pages.
Moves continued to be allowed but these are being done differently, to reduce any risk of spreading the virus.
Home ownership sales and lettings of new properties are continuing and we're on-site to build much-needed homes.
Further advice and information
We're here for you and listening to you, so please: