How can we help you have a better day, every day?
We offer much more than a home; your wellbeing is also important to us. We can help you and your family with dedicated advice about managing money, finding work, getting online and much more.
We’re now able to offer you access to ‘Better Days’, an independent and impartial service available for residents to help you to manage your money and improve your overall well-being.
Money worries? Arrange a call back for free, independent help and advice
If you’re struggling with rent arrears, are being contacted by creditors or have received a letter from bailiffs then don’t panic, help is at hand through a service we’re providing through PayPlan.
You can access free, independent advice on a wide range of money worries with PayPlan. They’re able to offer advice by phone, email, WhatsApp and live chat. They’ll make it quick and easy for you to get the support that you need. You can find out more by watching their introductory video here.
Benefits to seeking advice:
PayPlan offers free and confidential advice that is regulated by the Financial Conduct Authority (FCA).
Everyone is different, and PayPlan’s friendly, non-judgment advisers will work hard to reduce your money worries as soon as possible by:
- reducing creditor calls when in a debt solution
- giving confidential advice and tailored debt solutions
- offering secure online account management once in a plan
Ready to talk?
Whatever your concerns are, we’re here to help you through the process. Get in touch with us and talk to a member of the team today by phone on 0300 5000 926, alternatively you can email us: firstname.lastname@example.org
We want you to have a ‘Better Day’.
Need support with your mental health and wellbeing?
We all struggle with our mental health at times and need support. Talking it through can help and it’s important that you know you’re not alone. Your mental health is equally as important as your physical health.
We’re working with the mental health charity Togetherall. They’ll provide a free confidential advice; offering you the support and guidance you need.
Whether it’s money worries, family or relationship problems, or you’re just struggling with your general wellbeing get in touch with us and talk to a member of the team today by phone on 0300 5000 926, alternatively you can email us: email@example.com
Whatever your concerns are, we’re here to help you through the referral process, which will give you access to the Togetherall website with support; online forums where you can talk to others about your worries, ask for advice or tell people about your day. It also allows you to access art and writing therapies and useful guides. Everything is completely confidential.
Tomorrow can be a ‘Better Day’.
We understand it’s a difficult time for many people, but it’s really important that you continue to pay your rent to avoid future financial problems and large debts. If you’re having difficulty making your payments, we do need you to speak to us as soon as possible so that we can help. Please ring us on 0300 5000 926. (You can also ring us about other ways to pay if you can’t use your usual method.)
We have experts you can talk to about paying rent and managing debts, claiming benefits, finding work and any other financial concerns, so do get in contact.
We also have an employment and training team offering digital support to help you secure work, top-up earnings, retrain or gain qualifications.
The government has also announced a range of measures designed to help in the current situation:
Job Centres remain open through the pandemic to help those who need extra support or are unable to interact on the phone or digitally. Where possible you should still make your claim online or by phone. For anyone making a new claim for Universal Credit, advances are available and these can be claimed online or by phone.
The Minimum Income Floor for self-employed Universal Credit claimants will now remain temporarily suspended until the end of July 2021. It will gradually be reintroduced from August, with Work Coaches applying discretion to not applying it on an individual basis where they assess that the claimants' earnings continue to be affected by COVID-19 restrictions.
There is also the Self-Employed Income Support scheme grant this has been extended to September 2021, and self-employed people who filed a tax return in 2019-20 will now able to claim for the first time.
For more details please visit gov.uk.
If you run a business or are self-employed and you’re concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice. Ring 0800 024 1222 from 8am to 4pm Monday to Friday.
From 6 April 2020, the government temporarily increased the Universal Credit standard allowance and Working Tax credit basic element by £86.67 per month, this has been extended until September 2021. From March 2021 they have also introduced a one-off payment of £500 to eligible Working Tax Credit claimants across the UK.
Universal Credit surplus earnings
The threshold at which Universal Credit claimants’ monthly earnings are carried over to be included in calculations for how much benefit they are entitled to in the following month will be kept at the higher rate of £2,500 for a year longer than previously planned until 31 March 2022, before returning to the pre-pandemic rate of £300.
Universal Credit advance
From April 2021, the period over which advances taken out by new claimants to bridge the five-week gap before the first Universal Credit payment must be repaid to the government will be extended from 12 months to 24.
Universal Credit deductions
And the maximum rate at which deductions from monthly entitlements to repay advances will be dropped from 30% to 25% of the Universal Credit standard allowance.
Shared room rate exemptions for care leavers
Care leavers will be exempt up to aged 25 (this was previously 22) or under-25s who have spent at least three months in a homeless hostel from the Shared Accommodation Rate (SAR). This will start in June 2021
As things are changing quickly, please also check the latest information on the gov.uk website.