Minor repairs (COVID-19)

As the coronavirus continues to impact us all but restrictions gradually lift, we're starting to reintroduce more services, initially prioritising the backlog in services like lettings, mutual exchanges and repairs. We'll work in some new ways to provide these services safely as well as continuing with essential services – like emergency repairs, safety in your home, and support with rent, financial issues and employment

If you have a minor repair or maintenance issue, and you feel able to fix this yourself, here are some useful links to video guides on some very basic repairs around the home. For example, how to re-pressurise your boiler. While we know this won't cover everyone's situation, this content may help you if you have a minor repair only. If you don't feel confident, please don't try
If you have an emergency, please call us on 0300 5000 926.


Being at home more than normal, it’s tempting to do a spot of DIY such as painting or fitting carpets. But please don’t do or continue with any projects that involve drilling into the walls or cutting or knocking through the fabric of your home at the moment because:
  • You could damage essential services such as electrics, heating or water and put your family at risk.
  • There might be asbestos in some homes – in Artex ceilings, floor tiles, soffits or flue pipes, for example. This is safe unless disturbed and we hold a lot of asbestos data about our homes built before 2000 (when asbestos stopped being used in housing) but it’s always best to double check before any work. Unfortunately we may not be able to prioritise supplying this information at the moment
When things get back to normal, please remember you still need to ask permission to make major changes to your home.

Please also be extra careful when using things such as ladders as any injuries will cause additional strain on the NHS.

If you’re unsure about anything, get in touch and we can help.
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Video guide links