Repairs and maintenance (COVID-19)

Emergencies

We’re continuing to carry out emergency repairs and some other targeted safety activity (such as gas safety checks, fire alarm testing and lift maintenance).

You can continue to call us about emergency repairs on 0300 5000 926 or 0300 330 9496 if you’re a market rent customer. (Key worker and Leicester student customers: please refer to the localised information we’ve sent you and continue to contact us in the usual way.)
 

Repairs

If you’ve got an internal or external repair that was cancelled, we should have contacted you now to rebook this and we're progressing well to clear this backlog. But please remember that some of these jobs will also take longer so that we can follow social distancing requirements.

We’re also now taking calls to book new routine repairs but our phone lines may be busier at the moment (particularly on Mondays and Fridays).

Grounds maintenance, maintaining communal areas and work in empty homes are continuing as normal and we’ve also started to carry out some planned works.

If we do need to visit you, we’re following the latest Public Health England and government guidance on safe working and social distancing, including equipping all our staff and trades with hand gel or wipes and gloves or other PPE as required. We also need you to:
 
  • Leave the room where we’re working, to give our teams space – or stay 2 metres away if not
  • Keep children and pets away from where we’re working
  • Leave all internal doors open to minimise contact with door handles
  • Open the windows in rooms where we’ll be working (where you can).
So that we don’t put you, our employees or contractors at risk, we’ll also check with you whether you have the virus, are self-isolating or have any symptoms, as this may affect the service we can provide. 
 

Tell us if you have Coronavirus or are self-isolating

Let us know

Keep checking this page as we’ll update it if anything changes.Our minor repair video guides on this page may also help in some cases - there’s advice on things like topping up the pressure in your boiler, resetting a trip switch on your fuse box and testing your smoke alarm.
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