Repairs and maintenance (COVID-19)

Emergencies

We’re continuing to carry out emergency repairs and other building safety activity (such as gas safety checks, fire alarm testing and lift maintenance).

You can continue to call us about emergency repairs on 0300 5000 926 or 0300 330 9496 if you’re a market rent customer. (Key worker and Leicester student customers: please refer to the localised information we’ve sent you and continue to contact us in the usual way.)
 

Repairs

Please see our national and local lockdown page for the latest position on repairs.

Please also be aware that some jobs will take longer so that we can follow social distancing requirements.

If we do need to visit you, we’re following the latest Public Health England and government guidance on safe working and social distancing, including equipping all our staff and trades with hand gel or wipes and gloves or other PPE as required. We also need you to:
 
  • Wear a face covering when we’re working in your home
  • Leave the room where we’re working, to give our teams space – or stay 2 metres away if not
  • Keep children and pets away from where we’re working
  • Leave all internal doors open to minimise contact with door handles
  • Open the windows in rooms where we’ll be working (where you can).
So that we don’t put you, our employees or contractors at risk, we’ll also check with you whether you have the virus, are self-isolating or have any symptoms, as this may affect the service we can provide. 
 

Tell us if you have Coronavirus or are self-isolating

Let us know


Keep checking this page as we’ll update it if anything changes. 

Our minor repair video guides on this page may also help in some cases - there’s advice on things like topping up the pressure in your boiler, resetting a trip switch on your fuse box and testing your smoke alarm.

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Tell us if you have coronavirus, show symptoms or are self isolating