Repairs and maintenance (COVID-19)

We continue to carry out emergency repairs, other building safety activity (such as gas safety checks, fire alarm testing and lift maintenance) and day to day repairs.

You can call us about these on 0300 5000 926 or 0300 330 9496 if you’re a market rent customer. (Key worker and Leicester student customers: please refer to the localised information we’ve sent you and continue to contact us in the usual way.)
We’ve also restarted planned works plus paused projects - although some programmes won’t start on site until the autumn.

Please be aware that some jobs will take longer so that we can follow social distancing requirements.

If we do need to visit you, we’re continuing with our existing safety measures, including social distancing and wearing face coverings.

We’d also ask you to:

  • Wear a face covering when we’re working in your home
  • Leave the room where we’re working, to give our teams space – or stay 2 metres away if not
  • Keep children and pets away from where we’re working
  • Leave all internal doors open to minimise contact with door handles
  • Open the windows in rooms where we’ll be working (where you can).

Please note that our people always have the right to leave a home if they don’t feel safe for any reason. If this is the case, we ask them to contact a manager so that we can review the situation and decide how best to resolve it.

So that we don’t put you, our employees or contractors at risk, we’ll also check with you whether you have the virus, are self-isolating or have any symptoms, as this may affect the service we can provide. 

Tell us if you have Coronavirus or are self-isolating

Let us know

Our minor repair video guides on this page may also help in some cases - there’s advice on things like topping up the pressure in your boiler, resetting a trip switch on your fuse box and testing your smoke alarm.

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