Support for residents and communities (COVID-19)

Most of our employees are now working at home and contacting residents by email, phone or video call so that we can continue to provide all our key services, advice and support. 

Last year this included ringing nearly 20,000 of our older and more vulnerable residents to see what support they needed and checking if they’d like us to stay in touch regularly at the moment. Please do let us know on 0300 5000 926 if you’d like this contact too.

As well as a wide range of extra support and advice for individuals, we’ve made some new grants and other support available to community groups and small local businesses, to help them keep going. 

There’s more information about all this support - and on topics like domestic violence, bonfires, noise and flytipping - in the questions and answers on this page.

Don’t forget you can also keep up to date and contact us via our Facebook page @AskSovereign.

If you’ve lost a loved one, we can help you access support if you need it – whether that’s emotional or financial. For example, you may be able to get help towards funeral costs. Please contact us if you’d like to know more or visit the pages on ‘What to do when someone dies: step by step’.
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