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Report Anti-social Behaviour
Report anti-social behaviour
Report anti-social behaviour
Are you a Sovereign customer?
Anti-social behaviour questions
What is anti-social behaviour?
Anti-social behaviour (or ASB) is behaviour that has caused or is likely to cause harassment, alarm, or distress to others. This includes behaviour by residents, their household or visitors which causes housing related nuisance or annoyance.
What isn't anti-social behaviour?
There are some things we wouldn’t count as anti-social behaviour, including low level noise (like the sounds associated with everyday life or children playing), one-off parties, parking disputes, differences in lifestyle or culture, other minor personal differences (such as ‘dirty looks’ or comments on social media)
What is hate crime?
A hate crime or incident is any behaviour which the victim or another person thinks is motivated by a prejudice or hate because of the victim’s difference (or perceived difference).
What can I do if my neighbour’s behaving anti-socially?
The first step is to talk to your neighbour about their behaviour – whether it’s parking inappropriately, making noise or something else – and the effect it’s having on you. Only do this if it’s safe to do so. Talking can be really helpful in these situations because it helps you to understand each other and come up with a solution together.
If the behaviour continues, report it to the police on 101 or to us using this
What can I do if I think my neighbour’s smoking drugs?
As a landlord we’ve got limited powers to act if you suspect someone is
in their home or outside it. The ‘smell’ of cannabis is not enough evidence as it’s impossible to prove this without forensic examination. But we can talk to individuals about their smoking and ask them to think about their impact on others, for example if they’re smoking and the smoke is regularly blowing into someone else’s home.
If you suspect that someone is dealing drugs from one of our properties,
please report this to us and to the police.
We’ll follow our antisocial behaviour procedures and work with the police on any action as it’s their role to decide if something is illegal. If the police have clear evidence of criminal activity, this could lead to possible legal action against someone for breaching the terms of their tenancy agreement - as well as any other charges the police may want to make.
It’s important to make the police aware as well as us. This is because they’ll need to build up intelligence to support any legal case. For example, by gathering enough evidence because of multiple reports or from different people.
Read our article about drug use and dealing
, including information on how we can help.
Who do I contact about anti-social behaviour?
If you or your family feel at significant risk as a result of other people’s anti-social behaviour, please contact the police immediately on
. Or, if the incident is less serious and you don’t feel in immediate danger, you can call the police on
If the problem is about noise, you can contact the environmental health team at
your local council
In each case, please let us know as well, by completing the
. We’ll get back to you within two working days to talk to you about the incident and let you know what we can do to help. It’s important you report this type of behaviour straight away, so we can take action quickly to stop things getting worse.
What can I do if my neighbours are creating a noise nuisance?
There’s a difference between occasional dogs barking, children playing and household appliances being used and inconsiderate noise, like loud music or arguing, particularly if it disturbs you between 11pm and 7am.
A quick chat with your neighbours should be enough to make a difference. You can read our
article with advice for dealing with noise nuisance here
But if you're worried your neighbour may respond angrily, or you've already tried talking with your neighbours and you’re still being affected by their noise nuisance, please complete
How do we respond to anti-social behaviour?
If you’re suffering from anti-social behaviour, we’ll normally try to meet everyone involved to understand each person’s views. We may also talk to others who might have witnessed the incidents.
We can then use a range of options, including mediation, acceptable behaviour agreements, legal injunctions, demotions or possession action, as well as encouraging people committing anti-social behaviour to change their behaviour, for example by referring them to support agencies.
Find out more about our mediation service, as well as tips for talking to your neighbours about any problems, in our
article about supporting you with neighbourhood disagreements
When do we work with partners?
We can’t resolve every incident of anti-social behaviour alone. If we feel that another agency, like the police, is better able to deal with the matter (for example if a crime's been commmitted), we’ll ask you to talk to them. In these cases, we’ll work with the police, but they'll lead investigations.
When do we share information with other organisations?
We’ll normally only share information with the police and other agencies if we have your permission. However, sometimes we’re required by law to do so, for example if we think the victim or their family is in immediate danger.
How do we support witnesses?
Standing up to anti-social behaviour takes courage. That's why we support witnesses in a variety of ways. We'll work with partners to provide protection or extra security, and remove any offensive graffiti within 24 hours. And if the case goes to court we’ll support you through the process with a decicated officer, who'll explain what to expect at court.