Help and contact

Contact us
Sovereign Housing Association Ltd
Sovereign House
Basing View
Basingstoke, RG21 4FA

Phone: 0300 5000 926

Register to use MySovereign and manage everything to do with your tenancy 24 hours a day, every day.

You can pay your rent, book a repair and update your details all in one place. Enjoy taking control of your home at a time that suits you.

Advice and support

What we do is about more than just bricks and mortar. We invest in the communities we work with, and care about the people who live in our homes. We want you to be able to live happily in your home and to build a strong and positive future.

The advice and support section contains everything you need to know about how Sovereign and other agencies can support you with a range of issues - from advice about getting online and returning to work to how to get help if you’re suffering from domestic abuse or struggling financially.
  • Money
  • Employment
  • Benefits
  • Other support
Get advice and support

Coronavirus (COVID-19)

It’s really important that we all 'keep safe and don't pass it on', so please keep checking the government’s latest advice. We’re also making sure we’re working safely in your home.

We want to reassure all our residents that no-one will lose their home during this difficult time, but you should keep paying your rent to avoid future financial problems and large debts. Please contact us as soon as possible if this is a struggle.

As the national advice changes, we’re now reintroducing more services and continuing to support you.
Find out more

Shaping Sovereign's services

To make sure that the influence of residents was at the heart of our business, we decided they themselves should create the right structure. This structure is made up of three groups:
  • The Resident and Board Partnership
  • Scrutiny Coordination Group
  • Community Action Groups.
If you want to find out more about these groups, get involved and give us feedback about our service, then get in touch with our scrutiny team.
Get involved

Our repairs services

Find information about reporting repairs; how requests for repairs are dealt with; and who’s responsible for the different types of repair. There’s also helpful advice on getting to know your home; what you should be aware of before you carry out home improvements and DIY; and our policies on communal spaces and grounds maintenance.
Find out more