Universal Credit


The process for claiming Universal Credit has changed because of coronavirus (COVID-19). Please go to the gov.uk website for more information.
Alternatively, we have a team ready to help you make a claim or work out which benefits you're entitled to. We can also help you with any money worries. Please call us on 0300 5000 926 and ask to speak to the Income team.

What is Universal Credit?

Universal Credit is the name for the new benefits system being rolled out by the Government. It combines the old six benefits into one monthly payment.

Universal Credit is replacing:
- Housing Benefit
- Income-related Employment and Support Allowance (ESA)
- Income-based Job Seeker's Allowance (JSA)
- Child Tax Credits
- Income Support

Will Universal Credit affect you?

You may be able to get Universal Credit if you're:
  • On a low income or out of work
  • 18 or over (there are some exceptions if you’re 16 to 17)
  • Under state pension age (or your partner is)
The number of children you have won’t affect your eligibility for Universal Credit but it may affect how much you get paid.
Receiving any of the old benefits?
Universal Credit will replace all the old benefits by 2024. If you’re receiving any of the old benefits (such as Housing Benefit), then you’ll stay on them unless you have a change of circumstance – like moving house, becoming unemployed or splitting up with a partner. If nothing changes, the Department for Work and Pensions (DWP) will send you a letter when it’s time to change. 

Does Universal Credit affect how I pay my rent?

Usually, yes – if you move on to Universal Credit any help you get towards your rent will be paid directly to you as part of one monthly payment. You'll then need to remember to pay us each month.

The easiest way to pay is to set up a direct debit to come out of your bank account after your Universal Credit is paid each month.

We’ve got every stage covered here…

Get straight to the answers you need by clicking the box which matches where you are in your Universal Credit journey. 

Whether you’re just finding out about Universal Credit, getting ready for the interview or already living on Universal Credit, we’ve got the information you need.

Still not sure, send us an email or call us on 0300 5000 926 – we can help.

If you want more detailed information go to www.citizensadvice.org.uk/benefits/universal-credit. Alternatively, visit the Government's website www.gov.uk/universal-credit

How to prepare and apply
Get ready

The interview, work coach and activity groups
Be prepared

The journal and avoiding sanctions
Useful tips

Hints and tips

There are things you can do to get ready for the switch to Universal Credit.

Get ready

Worried about money?

Find out more about managing debt, making the most of your money and getting more support with your finances.
Get help

Employment and training

We’ve helped thousands of residents with their work goals and we can help you too. Just register or login on the site to access the pages.
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