If we’re due to visit you, please tell us if you’ve tested positive, have symptoms and or are waiting for a test result.
If we’re working in your home, we’ll wear face coverings and ask residents to do the same. Please give our team space to work and open windows before, during and after our visit for extra ventilation.
Check the government’s latest advice on keeping yourself and others safe.
We understand it’s a difficult time for many people, but it’s really important that you continue to pay your rent. If you’re having difficulty, please speak to us as soon as possible. We have experts you can talk to about paying rent and managing debts, claiming benefits, finding work or training and about any other financial concerns. So do get in contact. You can find lots of useful information on this site or call us on 0300 5000 926 (or 0300 330 9496 if you’re a market rent customer).
March 2021 – Our priority is to protect both you and our people, and to give you a great customer experience. But that’s challenging at the moment. Providing some services is harder and slower, and some restrictions will continue. We need to get the basics right first, so we will reintroduce remaining services gradually.
For the latest updates on our services, please click here.
Want to know what your rent balance is? Check it whenever you want on MySovereign. It’s much quicker and easier online and you can do it at a time that suits you. Register now and enjoy organising your home around your life.
You'll need your tenancy reference number to create an account.