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Coronavirus (COVID-19) update

Please check the government’s latest advice on keeping yourself and others safe. If we’re due to visit, please tell us if you’ve tested positive, have symptoms and are waiting for a test.

We understand it’s a difficult time for many people, but it’s really important that you continue to pay your rent. If you’re having difficulty, we do need you to speak to us as soon as possible. We have experts you can talk to about paying rent and managing debts, claiming benefits, finding work or training and about any other financial concerns. So do get in contact. You can find lots of useful information on this site or call us on 0300 5000 926 (or 0300 330 9496 if you’re a market rent customer).

For the latest updates on our services, please click here.

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MySovereign

At the moment some parts of MySovereign are not available. This means you won't see appointment reminders and some forms – including those for swapping your home.

You can still carry out most of the usual activities though, including paying your rent, finding support articles and answers to FAQs.

We hope to have everything back up and running by the end of January.

MySovereign makes it easy to

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Using MySovereign you can log a repair request at any time. We all know things don’t only go wrong in office hours – so if you find you have a leaky tap or your boiler’s on the blink at midnight, you can tell us with the click of a mouse and without waiting for our contact centre to open. That’s one less thing to think about and one less call to make in the morning.

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You'll need your tenancy reference number to create an account.

Coronavirus (COVID-19) update

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MySovereign

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