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Giving great customer service is really important to us but, like many businesses, we’re sometimes finding it hard at the moment to provide the level of service that we’re committed to.
 
All our services continue to operate and we’re doing all we can to minimise disruption. But a number of external factors mean that these challenges are likely to continue for a while. So we’re asking you to be prepared for a longer wait for some services.
 
We also know it’s still a difficult time for many people, so please speak to us if you’re struggling. We have experts you can talk to about paying rent and managing debts, claiming benefits or finding work or training.
 
For more information, please click here.