Residents – shaping our services

Member of the SCG speaking to a Sovereign employee

We want to hear from you

The Scrutiny Coordination Group’s review on social media is now underway and they’re looking at Sovereign’s Facebook, Twitter and LinkedIn pages. Residents who attend each scrutiny session will receive a £20 voucher.

We’re looking for people to help the group review Sovereign’s social media presence and compare it to other housing associations and companies in the commercial sector.
If you’d like to get involved or ask questions, just pop an email to

Just want to have your say? We’d love to hear from you and will add your comments into our scrutiny review.

Scrutiny Coordination Group

We think the best people to look into our services and suggest improvements are the people who live in our homes. We call this process ‘Scrutiny’ and have set up a group of residents called the Scrutiny Coordination Group.
  • Paula Grebot (Chair)
  • Louise Turner
  • Denise Cox
  • Danny Lynch
  • Raymond Grenville-Webb
  • Cailin Harris
  • Ebony Taylorson
  • Jafer Mammoo
  • Kelly Long
The group decides which service areas to review and then supports other volunteer residents to carry out the scrutiny work.

The volunteers investigate what’s going well with the service and what needs to be improved and make recommendations.

We’re always looking for volunteers to help improve our services. It can involve interviewing managers, discussing our performance figures and even going out on site with our Repairs Team.

Find out about recent service investigations