Residents – shaping our services



We think the best people to look into our services and suggest improvements are the people who live in our homes. We call this process ‘Scrutiny’ and have set up a group of residents called the Scrutiny Coordination Group.

This group decides which service areas to review and then supports other volunteer residents to carry out the scrutiny work.

The volunteers investigate what’s going well with the service and what needs to be improved and make recommendations.

We’re always looking for volunteers to help improve our services. It can involve interviewing managers, discussing our performance figures and even going out on site with our Repairs Team.

What is a scrutineer?

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Find out about recent service investigations

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Residents – working alongside our Board


We believe residents should have a voice at the very top of our organisation.

Our Resident and Board Partnership gives a resident perspective on our work.
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Residents – in your community


Community Action Groups provide a structured place for local conversations and feedback.

Residents get involved with larger community and estate projects and we provide support and training to help them become self-sufficient, raise funds and work to improve their area.
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Residents – developing what we do and how we do it


We’re giving residents even more say in what we do and how we do it.

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