Your tenancy agreement is the legal contract that describes your rights and responsibilities (as the tenant) and our rights and responsibilities (as your landlord).
It also sets out the rent and service charges you need to pay for your home, and describes the services you can expect from us.
Please contact us
if you have any questions about your tenancy agreement.
Fixed term tenancy agreement
A fixed term tenancy is an assured shorthold tenancy which lasts for a set amount of time. We grant fixed term tenancies for five years. All new residents will usually be given a fixed term tenancy.
If you’re new to social housing you’ll need to successfully complete a one year probationary period before your tenancy becomes a fixed term tenancy.
During the probationary period:
- We’ll monitor your tenancy to make sure you’re keeping to the terms.
- A member of the housing team will visit you six weeks from when your tenancy started and again after nine months. These visits are a condition of your tenancy so it’s important you’re at home for them.
- If we get complaints that you (or visitors to your home) have been acting in an anti-social way, we’ll investigate these allegations. If we find the complaints are justified, we can extend your probationary tenancy by up to six months or end it altogether.
- Ending a tenancy is less complicated when you’re on a probationary tenancy. You don’t have a legal right to appeal but you can write to ask us to review your case. This must be within 14 calendar days of the Notice Requiring Possession. You can also get help and advice from the Homelessness team at your local council, Citizens Advice or Shelter (0808 800 4444 – free from landlines and most mobiles).
If you successfully complete your probationary period, your tenancy will automatically convert into a fixed term tenancy of five years. You won’t need to sign a new agreement but we’ll send you a letter confirming everything.
If, during the probationary year, you don’t stick to the terms of your tenancy (for example, by not paying your rent on time, behaving in an anti-social way or not looking after your home), we may extend your probationary period for six months, or we could end your tenancy.
Assured tenancy agreement
This is a ‘lifetime’ tenancy, which usually gives you the right to remain in your property for the rest of your life, as long as you keep to your side of the tenancy agreement.
All new residents will usually be given a fixed term tenancy. However, if you already have an assured tenancy with us or another landlord, you’ll normally be given another assured tenancy.
Secure tenancy agreement
We don’t grant secure tenancies but you may still have one. This is possible if you started to rent your home before 1989 or swapped homes with someone who had this type of tenancy. A secure tenancy gives you more rights than an assured or fixed term agreement.
The main difference between a tenancy and a license is that a license agreement usually gives you less protection from eviction. You might have this type of agreement if you live in temporary accommodation or a supported scheme, or if you rent a garage or hardstanding from us.
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